Normal Certificate

Alura Online Teaching

Rua Vergueiro, 3185, 8o andar, São Paulo/SP, Brazil.

Razão Social: AOVS Sistemas de Informática S.A

CNPJ: 05.555.382/0001-33

+55 (11) 4118-2432

www.alura.com.br

We certify that MELISSA RIBEIRO DE SOUZA completed the online course "Jornada do cliente: aplique estratégias de engajamento no dia a dia" with an estimated workload of estimated at 8 hours, performing 34 of 34 activities, in the period from 13/03/2025 to 17/03/2025.

This course covered the following topics:

  1. O Customer Success Manager
  2. Mindset Customer Success
  3. Engajamento do cliente
  4. Etapas da jornada do cliente
  5. Cultura de CS

Guilherme Silveira

Coordinator

Carlos Felício

Director

https://cursos.alura.com.br/certificate/8ff95325-1a8d-4a1e-a363-08fcc344a1a6