Certificate of completion

MELISSA RIBEIRO DE SOUZA

Customer journey: apply engagement strategies in everyday life

completed the online course with an estimated workload of 8 hours.

Finished at March 17, 2025

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/8ff95325-1a8d-4a1e-a363-08fcc344a1a6

Course lessons

Customer journey: apply engagement strategies in everyday life

  • The Customer Success Manager
  • Customer Success Mindset
  • Customer engagement
  • Stages of the customer journey
  • CS Culture
Certificate authenticity QR code
Formal Certificate