Certificate of completion

Marcela Hoffmann

Customer Success Strategies: Customer Focus

completed the online course with an estimated workload of 6 hours.

Finished at March 04, 2022

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/77482752-c5ad-4add-a783-0f5bdab13229

Course lessons

Customer Success Strategies: Customer Focus

  • Customer success culture
  • The Pillars of CS
  • Customer at the center of the process
  • Designing the strategies
  • Metrics
Certificate authenticity QR code
Formal Certificate