Certificate of completion

Samuel Ruske Ferrareis

KCS: implementing knowledge-centric service

completed the online course with an estimated workload of 6 hours.

Finished at November 08, 2024

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/67d8046c-217a-4bae-a6b3-78617783c977

Course lessons

KCS: implementing knowledge-centric service

  • KCS Fundamentals
  • Double loop
  • Solution loop techniques
  • Evolution loop techniques
  • KCS: a cultural shift
Certificate authenticity QR code
Formal Certificate