Certificate of completion
paulo henrique félix de melo
IT infrastructure library management
Completed 5 training courses with an estimated workload of 50 hours
Finished at July 27, 2021
Trails lessons
IT infrastructure library management
- Value creation: knowing the key concepts for service management
- Management demands: introducing the service value system
- Services value chain: knowing the 4 dimensions
- General Practices: Discovering Service Management Practices
- Assess your knowledge: general simulation
