Normal Certificate

Alura Online Teaching

Rua Vergueiro, 3185, 8o andar, São Paulo/SP, Brazil.

Razão Social: AOVS Sistemas de Informática S.A

CNPJ: 05.555.382/0001-33

+55 (11) 4118-2432

www.alura.com.br

We certify that Francine Caitano completed the online course "Estratégias de Customer Success: foco no cliente" with an estimated workload of estimated at 6 hours, performing 35 of 35 activities, in the period from 05/03/2022 to 04/04/2022.

This course covered the following topics:

  1. Cultura de sucesso do cliente
  2. Os Pilares de CS
  3. Cliente no centro do processo
  4. Desenhando as estratégias
  5. Métricas

Guilherme Silveira

Coordinator

Carlos Felício

Director

https://cursos.alura.com.br/certificate/29c26dfa-a42b-4db3-964f-15a7e2d69a3a