Certificate of completion

RODRIGO FERREIRA DE ARAUJO MEDEIROS

Value creation: knowing the key concepts for service management

completed the online course with an estimated workload of 8 hours.

Finished at June 08, 2022

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/26513700-8be5-425c-b51f-296a736088d0

Course lessons

Value creation: knowing the key concepts for service management

  • Presentation
  • Service management concepts and terminologies​
  • Fundamental Principles of Service Relationships
  • Overview of the next course and simulation
Certificate authenticity QR code
Formal Certificate