Certificate of completion
PATRICIA ELIZABETH MACIEL
Services value chain: knowing the 4 dimensions
completed the online course with an estimated workload of 6 hours.
Finished at August 23, 2021
Guilherme Silveira
Coordinator
Paulo Silveira
Chief Vision Officer
Course lessons
Services value chain: knowing the 4 dimensions
- Service Value Chain
- The Four Dimensions of Service Management #1
- The Four Dimensions of Service Management #2
- Overview of the next course and simulation
