Certificate of completion
guilherme nepomucena
General Practices: Discovering Service Management Practices
completed the online course with an estimated workload of 14 hours.
Finished at July 08, 2021
Guilherme Silveira
Coordinator
Paulo Silveira
Chief Vision Officer
Course lessons
General Practices: Discovering Service Management Practices
- Management Practices – Definition
- General management practices
- #1 Service Management Practices
- Service Management Practices #2
- Technical management practices
- Review, conclusion and simulation
