Certificate of completion

Victor Manaia Gonçalves Chaves

Service management: IT infrastructure roles and processes

completed the online course with an estimated workload of 10 hours.

Finished at April 24, 2020

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/fcc324fa-7c88-42d5-8d21-d821403537be

Course lessons

Service management: IT infrastructure roles and processes

  • About the course and certification
  • Adoption and evolution
  • IT Service Management
  • The lifecycle of IT services
Certificate authenticity QR code
Formal Certificate