Certificate of completion

FABIANA DE SOUZA SANTANA GAMA

Estratégias de Customer Success: foco no cliente

completed the online course with an estimated workload of 6 hours.

Finished at Mar 29, 2021

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/5b4b541f-ef86-42d3-9890-86e243bf73ca

Course lessons

Estratégias de Customer Success: foco no cliente

  • Cultura de sucesso do cliente
  • Os Pilares de CS
  • Cliente no centro do processo
  • Desenhando as estratégias
  • Métricas
Certificate authenticity QR code
Formal Certificate