Certificate of completion

Michael Cebalos Ruppelt dos Santos - MSS

Service management: IT infrastructure roles and processes

completed the online course with an estimated workload of 10 hours.

Finished at January 06, 2020

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/cbfd588e-2885-45f6-985e-c77f1781efe8

Course lessons

Service management: IT infrastructure roles and processes

  • About the course and certification
  • Adoption and evolution
  • IT Service Management
  • The lifecycle of IT services
Certificate authenticity QR code
Formal Certificate