Certificate of completion

Amanda Heredia Dutra

Customer Success Strategies: Customer Focus

completed the online course with an estimated workload of 6 hours.

Finished at September 05, 2021

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/ae09b2e6-5810-4ee6-b792-54fd2324a12f

Course lessons

Customer Success Strategies: Customer Focus

  • Customer success culture
  • The Pillars of CS
  • Customer at the center of the process
  • Designing the strategies
  • Metrics
Certificate authenticity QR code
Formal Certificate