Certificate of completion

ROSANA MARQUES CIRILO

Customer Success Strategies: Customer Focus

completed the online course with an estimated workload of 6 hours.

Finished at October 31, 2021

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/879124d9-b3c5-4b9e-9a3b-b6f8870a9218

Course lessons

Customer Success Strategies: Customer Focus

  • Customer success culture
  • The Pillars of CS
  • Customer at the center of the process
  • Designing the strategies
  • Metrics
Certificate authenticity QR code
Formal Certificate