Certificate of completion

Fausto Caires Gonçalves

Quality management: the service operation

completed the online course with an estimated workload of 10 hours.

Finished at April 04, 2021

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/49284391-308d-436a-ba0b-33339ca8f407

Course lessons

Quality management: the service operation

  • Continuous service improvement
  • Improvement of the 7 steps
  • Simulation & Closing
Certificate authenticity QR code
Formal Certificate