Certificate of completion

Bianca Francinny Lisboa Murta de Castro

Service management: IT infrastructure roles and processes

completed the online course with an estimated workload of 10 hours.

Finished at November 08, 2018

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/42b70c35-da6e-4339-b604-982a670ebc57

Course lessons

Service management: IT infrastructure roles and processes

  • About the course and certification
  • Adoption and evolution
  • IT Service Management
  • The lifecycle of IT services
Certificate authenticity QR code
Formal Certificate