Certificate of completion

ANTONIO FERNANDES DE SOUZA FILHO

Assertive communication: reducing conflicts and frustrations

completed the online course with an estimated workload of 6 hours.

Finished at June 22, 2021

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/284c51e8-1d56-4110-bf53-bd42f767198e

Course lessons

Assertive communication: reducing conflicts and frustrations

  • Communication and its Different Forms
  • Evolution of Forms of Communication
  • Emotion and Communication
  • How to be Assertive
  • Exercising Assertiveness
Certificate authenticity QR code
Formal Certificate