Certificate of completion
BRUNO RIBEIRO ALBERNAZ PEREIRA
Service management: knowing the service operation
completed the online course with an estimated workload of 10 hours.
Finished at June 17, 2017
Course lessons
Service management: knowing the service operation
- Management of transition support processes and service assets
- Knowledge, change, release and deployment processes
- Incident Management, events and request length
- Problem and access management
