Certificate of completion
ROIBERDI DA SILVA CESPEDES
Value creation: knowing the key concepts for service management
completed the online course with an estimated workload of 8 hours.
Finished at August 06, 2021
Guilherme Silveira
Coordinator
Paulo Silveira
Chief Vision Officer
Course lessons
Value creation: knowing the key concepts for service management
- Presentation
- Service management concepts and terminologies​
- Fundamental Principles of Service Relationships
- Overview of the next course and simulation
