Certificate of completion

Andre Luiz Thomaz Soares

Service management: IT infrastructure roles and processes

completed the online course with an estimated workload of 10 hours.

Finished at June 19, 2017

Guilherme Silveira

Coordinator

Paulo Silveira

Chief Vision Officer

https://cursos.alura.com.br/certificate/09ad102a-7901-4284-943c-5e97aa1569ff

Course lessons

Service management: IT infrastructure roles and processes

  • About the course and certification
  • Adoption and evolution
  • IT Service Management
  • The lifecycle of IT services
Certificate authenticity QR code
Formal Certificate